Refund policy

NON-PERSONALIZED PRODUCT
Because we want you to be happy with our product, we will take back and refund orders that are unused and unopened within 7 days of receipt. Please note that shipping costs are non-refundable.

Please contact us immediately (but definitely within 7 days) at info@paperandpearl.com. If you have used the product(s), we are unable to accept or refund your order.

PERSONALIZED PRODUCT
Paper & Pearl does not accept returns or provide refunds of any personalized/customized merchandise.

Paper & Pearl is committed to providing the very best shopping experience to our customers. We will take every measure possible to ensure you are delighted with the products you receive from us.

Because much of our work is personalized and made to order for you, we ask that you please review your wording carefully. After you place your order, you will receive a typeset proof for your review. Again, please review it carefully – even ask someone else to review the proof as well. Numerous proof reviews may incur additional fees. With your final confirmation and release of the proof, your item(s) will be released for print, after which time no additional changes can be made. ANY ERRORS FOUND AFTER RELEASE OF THE PROOF AND UPON COMPLETION OF THE PRINTING PROCESS ARE NOT THE RESPONSIBILITY OF PAPER & PEARL OR THE VENDOR. We will, however, work with you to reprint your work at a discounted price, consistent with the Designer's terms and conditions. Our Customer Care team will work with you to fix it!

ERRORS MADE BY PAPER & PEARL OR THE VENDOR
If any order were to contain an error or misprint caused by our staff or the vendor, we will happily reprint it at no cost to you.

DAMAGED PRODUCT
Paper & Pearl and our Vendors employ numerous points of inspection to ensure a superior level of quality. If your product is damaged in transit by any of our third-party shipping companies, please contact Paper & Pearl customer service immediately upon receipt and inspection at info@paperandpearl.com. We will work to resolve the issue, including a pre-paid return so we can inspect the damage and provide a resolution, which may include a reprint of the damaged item(s) as stated within the terms and conditions set by each Designer.