Returns Policy

Because Paper & Pearl is the retailer of vendor supplied product, we must abide by each vendor's policies for product returns.  Please review each brands policies here.  

PERSONALIZED PRODUCT:

Paper & Pearl does not accept returns or provide refunds of any personalized merchandise.  

Paper & Pearl is committed to providing the very best shopping experience to our customers. We will take every measure possible to ensure you are delighted with the products you receive from us.  Because much of our work is personalized and made to order for you, we ask that you please review your wording carefully. After you place your order, you will receive a digital proof for your review.  Again, please review it carefully – even ask someone else to review the proof as well.  We will gladly make up to two additional edits, after that we will charge an additional $25 for further edits.  With your final confirmation and release of the proof, your item(s) will be released for print, after which time no additional changes can be made.  ANY ERRORS FOUND AFTER RELEASE OF THE PROOF AND UPON COMPLETION OF THE PRINTING PROCESS ARE NOT THE RESPONSIBILITY OF PAPER & PEARL OR THE VENDOR.  

ERRORS MADE BY PAPER & PEARL OR THE VENDOR:

If any order were to contain an error or misprint caused by our staff or the vendor, we will happily reprint it at no cost to you.  

DAMAGED PRODUCT:  

Paper & Pearl and our Vendors employ numerous point of inspection to ensure a superior level of quality.  If your product is damaged in transit by any of our third-party shipping companies, please contact Paper & Pearl customer service immediately upon receipt and inspection at info@paperandpearl.com.  We will work to resolve the issue, including a pre-paid return so we can inspect the damage and provide a resolution including a full reprint of the damaged items.